Privacy Policy

This Privacy Policy explains how Needle Craft handles personal data when you use the website, contact us, request a consultation, or arrange tailoring and clothing alteration services in Baku.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Your Rights

You may ask for access to your personal data, correction of inaccurate information, deletion where permitted, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used. If a request cannot be fully granted, we will explain the reason in general terms.

Available rights may depend on the nature of the request and applicable law.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify identity and protect against unauthorised disclosure. Complex requests may take longer where permitted by law, especially if the request relates to project records that must be reviewed manually.

Requests are reviewed after we confirm identity and the scope of the request.

Data Retention

Project and communication records are retained for the period needed to manage the service, handle follow-up questions, maintain business records, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is still necessary.

We keep records only for as long as they are needed for the project or for legal purposes.

Policy Updates

The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we may provide an additional notice through the site or by direct communication where appropriate.

We may revise this policy when our practices, services, or legal obligations change.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare project scopes and quotes, arrange consultations and workshop visits, manage bookings, communicate about design approval and fitting, process payments, keep business records, maintain site security, and comply with legal obligations. We may also use limited data to improve service administration and to document the progress of remodelling or upcycling work.

Processing is limited to the needs of the website and the tailoring service.

02 · Sharing

Service Providers

We may share data with payment processors, communication providers, website hosting services, and other support vendors that help us operate the website and manage bookings or records. Where a project requires outside assistance, such as payment handling or technical support, those parties are expected to use the information only for the assigned task and under appropriate confidentiality obligations.

Operational service providers receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, regulators, or other parties when disclosure is required or permitted by applicable law, or when needed to establish, exercise, or defend legal claims. We may also disclose limited information to prevent fraud, security incidents, or misuse of our services.

Disclosure may be required to comply with law, court orders, or lawful requests.

Privacy Contact

Contact Details

Privacy email

[email protected]

Privacy phone

+994 60 150 84 03

Workshop address

140, Molla Vəli Vidadi Küçəsi, Baku, AZ

Privacy contact

[email protected]

01 · Collection

Data We Collect

We may process contact details, project details, garment photographs, measurements, fit preferences, communication records, payment-related information, and workshop visit information. Where a customer supplies materials, we may also record notes about the garment condition, construction, and suitability for the requested remodelling or alteration.

The data we collect depends on the inquiry, booking, or project stage.

02 · Sources

How We Collect Data

We receive data from project inquiries, consultation calls, email messages, contact form submissions, workshop visits, and booking arrangements. We may also generate internal notes from garment assessment, redesign consultation, fitting, scope confirmation, and collection review. If a customer provides materials or reference images, those items are used as part of the project record.

Most information is provided directly by the customer during the project process.

03 · Cookies

Cookie Types

Cookies may include essential cookies needed for page security and form handling, and limited functional or analytics cookies used to understand site performance and improve the booking experience. Cookie settings may differ by session or remain stored for a longer period, depending on their purpose.

We use only limited cookie categories for site operation and basic measurement.

04 · Controls

Cookie Controls

You may manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if cookies are disabled. Where a cookie choice tool is available, it should be used to record preferences for non-essential cookies.

Browser settings and device controls can limit non-essential cookies.